It could be weeks or months before some personal computers that reserved a free Windows 10 upgrade get it.
The downloads to qualifying Windows 7, 8 and 8.1 machines started last Wednesday via the Get Windows 10 app, which appeared in the bottom right corner of the screen. But some machines still get the following message: "Thank you for reserving your free upgrade. You're part of the largest software upgrade event ever, and your PC is almost ready for Windows 10. We're rolling out the free upgrade in waves, and we'll let you know when it's ready for you. Watch out for your notification so that you can start your upgrade."
Windows 10 is getting great reviews: the Start menu is back proper, is fast, comes with a new web browser called Edge and has access to the Windows Store for new apps.
If you can't wait for the notification, which in some cases could be months away, you can download Windows 10 manually and install it yourself. But make sure your PC qualifies for an upgrade by clicking on the app and Check Your PC. This will tell you whether your PC will work with Windows 10 and what apps will be effected when you install it. In most cases you will lose Windows Media Centre which Microsoft is replacing with a free DVD playback app that arrives as a free update.
To get the Windows 10 download visit http://www.microsoft.com/en-us/software-download/windows10.
It's an official Microsoft page for when you need to install, or reinstall Windows 10. You can use the tools to create your own installation USB flash drive or a DVD.
Before you begin back up all your personal data either into the cloud or onto an external hard disk drive or DVD.
You will need an internet connection, sufficient data storage on a computer, USB or external drive for the download, a blank USB or DVD (and DVD burner) with at least 4 GB of space. Use a blank USB or DVD, because any content on it will be deleted.
You'll need to know whether your computer has a 32-bit central processor, or a 64 bit one. You can find this out by opening the Control Panel>System and Security>System>View Amount of RAM and processor speed. Under System Type it will say either 64-bit Operating System or 32-bit.
Place either your DVD in the optical drive, or your USB flash drive into a USB port and click on either Download Tool Now (32-bit version) or Download Tool Now (64-bit version).
Download and run the tool and it will ask where you'd like to create the installation media. Choose either your DVD drive or USB and wait for it to create the media.
When finished launch File Explorer in Windows and run SETUP.EXE from there. This is so that the new installation can detect you have a PC that qualifies for the upgrade. Do not reboot the computer and install from the DVD or USB stick that way as the installation won't be able to detect your previous installation.
Then when it asks "Choose what to keep" select "Keep Windows settings and personal files" to migrate all your previous software, such as Microsoft Office and Adobe Photoshop Elements, as well as your personal files, including Word documents, downloaded photographs and so on. "Keep personal files only" will migrate your files only, leaving old programs behind. "Nothing" will result in a clean installation of Windows 10 that will then activate.
If you run into any problems, or if this sounds too complicated, give us a call.