Dedicated Technicians: If you're on one of our service level agreements, specific technicians are dedicated to your account so you get continuity of support. Our business customers also receive the attention of our most experienced technicians.
Free Initial Assessment: For contracted customers, Need a Nerd provides a free initial assessment of your business's IT system and produces written recommendations for management. We'll identify system risks, opportunities and help you plan for them.
Data capture: All of the records about your IT system is captured and securely stored with Need A Nerd, so there's no wasted time or money covering old ground - we have your complete history at our fingertips.
Our Guarantee: We know you just want it fixed. No jargon, no questioning why you did something. We're here to serve you. If it's not right, we'll sort it. It's as simple as that. We guarantee to have a technician on site within 24 hours of the call being booked. In the normal course of business a technician will be able to be on site on the same day. If you've got an emergency we guarantee to dispatch a technician within 1 hour (there maybe additional charges if you want to access this service).
Travel: Need a Nerd does not levy any travel charges or travel time and you're only charged for time on site (free travel area conditions apply).
Dedicated Telephone Support: Need a Nerd offers support 7 days a week and our NZ based 0800 call centre is on duty ready to take your call. As a business customer, your enquiries will be directed to our dedicated Call Centre technicians. They provide specialised second line technical support and can assess your request and often resolve the issue over the phone on the spot.
Remote Support: We can often solve your problems remotely via the internet, saving time and money and getting you up and running quickly. You can access this service whenever you need it via the Call Centre.
Remote Proactive Monitoring: Our experience and breadth of service means we not only fix things when they go wrong we can also proactively review your systems to identify risks and opportunities. The service allows us to monitor performance, detect issues before they become real problems and offer solutions that will benefit your overall system.